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• Answer incoming calls
• Call scheduling reminders to customers
• Notify customer of any delays, work order status or rescheduling
• Field incoming department calls
• Maintain customer information in the software system
• Customer service, ensuring exceptional service
• Monitor emails and cell phone communications, relaying incoming transmissions accurately
• Keep books, information, files, and materials organized
• Type correspondence and file paperwork
• Be an ambassador for the company and champion maintenance plans
• Understand the brand, policy, and procedure
• Set up work orders
• Maintain service and installation dispatch & communicate with technicians
• Assign and dispatch work orders to service technicians
• Contact customer for status updates & scheduling
• Update customer files from installation and start up techs (warranties, equipment information, documents, etc)
• Other duties as needed

• Must have a High School Diploma or equivalent
• Must have a valid driver's license
• Must have a clean driving record
• Must be willing and able to travel locally
• Basic clerical and data entry skills
• Familiarity with office equipment (postage, copy, and fax machine)
• Typing and 10-key
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Demonstrated interest in completing periodic continuing education courses that are related to and enhance the efficient and effective performance of job responsibilities
• Strong verbal and written communication
• Dependability, accuracy and integrity
• Excellent customer service skills
• Ability to communicate empathy
• Manager difficult situations with professionalism
• Establish and maintains effective relationships
• Balances team and individual responsibilities
• Contributes to building a positive team spirit
• Critical Thinking and problem solving
• Detail oriented
• Adept learner able to multitask

BENEFITS!

• Medical insurance
• Dental insurance
• Vision insurance
• Life Insurance
• 401k
• Supplemental, Voluntary & AD&D Insurance
• Flexible Spending Account
• Employee Assistance Program
• Paid time off
• Paid holidays
• Employee training
• Tuition Reimbursement
• Social event outings

WHY SHOULD YOU APPLY?

• COMPANY TREATS EMPLOYEES LIKE VALUED MEMBERS OF THE TEAM
• ROOM FOR GROWTH
• COMPANY WORKS TO MAKE NEW EMPLOYEES FEEL WELCOMED
• COMPANY TREATS EMPLOYEES LIKE FAMILY
• WHILE EMPLOYED WITH TNT STAFF PRO YOU WILL BE OFFERED….
  • WEEKLY PAY
  • FREE MEDICAL INSURANCE FOR FULL-TIME EMPLOYEES (free plan cover employee only)
  • DENTAL INSURANCE FOR FULL-TIME EMPLOYEES
  • VISION INSURANCE FOR FULL-TIME EMPLOYEES
  • FREE $10,000 LIFE INSURANCE